AGREEMENT
|
DESCRIPTION
|
| Master Services Agreement |
General terms and conditions applicable to all Provider products and Services. |
| Services Attachment for Managed Services |
Core managed services including monitoring, remote management, BDR, Cloud, and help-desk. |
| Data Processing Agreement |
Data security and privacy agreement including statutorily required terms. |
| Service Level Objectives |
Targeted response times depending on level of severity of an outage. |
| Schedule of Services |
Description of managed services offered by Provider. |
| Schedule of Third-Party Services |
Notice of third-party service providers and waiver of claims. |
