Maintain a 100% Satisfied Client Base


The Forward TS Commitment

Direct Phone Number To Service Dispatch

Calls made to the service number (414.777.1510) will bypass the switchboard and go DIRECTLY to a live dispatcher, not an automated attendant. Clients are able to receive immediate help and may obtain additional information as needed. Personal attention is key. We do not screen or use an automated attendant to answer incoming calls. Voicemail is only offered as a convenience to the caller, if desired.

Single Call Dispatching

Technicians are dispatched at the start of each day with a single service call. Upon completion of this one call, they are dispatched to their next call, and so on. This method removes the pressure to rush or take shortcuts in order to complete a “full day’s worth” of calls, thus enabling the tech to spend the appropriate amount of time thoroughly servicing the equipment. As a result, call backs are all but eliminated and the number of copies that can be made before the next call is extended.

Four Hour Real-Time Emergency Service Response

Our promise to you is to have a technician at your office WITHIN four hours of placing the service call. Preventative maintenance calls are not considered an emergency in nature and will be scheduled at the convenience of the client.

With most other companies, having a “Factory Trained and Certified Staff” means having at least one person on staff that is actually trained and certified. At Forward TS, ALL of our service technicians are factory trained and certified to service ALL models assigned to them, prior to actually servicing them in the field. Our clients will never hear “this is the first time I’ve seen this model” from any of our technicians.

Free Loaner Policy

This is your safety net. In the unlikely event that we are unable to quickly diagnose and repair your equipment we will remove your machine and provide you, the client, with a loaner – of equivalent or better capabilities – free of any charges. This will give us the extra time we need to diagnose and repair your equipment without causing a long term disruption in your office.

MFP Training on MFP Series xx51 and xx71 Models


Request Service Support Now

We are trained and experienced in accommodating our client’s every need, no matter how great or small.